Following a recent EASOB meeting, it was made clear to Accreditation Schemes that, in spite of a big exercise to remove multiple lodgements made by assessors, the number of cancellations made has started to drop to previous levels, indicating that defective EPCs may not be being cancelled as required.
Section 4.2.3 of the Quidos Code of Conduct for Energy Assessors outlined that certificates shall only be removed if defective and replaced. Failure to pay for an EPC is not a sufficient reason to remove a legal document from the Register, and the assessor should look at other legal avenues to recoup outstanding fees (small claims court).
As part of our ongoing surveillance processes, we assess the lodgement of reports against the same UPRN. We then ask assessors to review their lodgements and make a cancellation, if required, or provided a reason for the lodgement to remain, such as an improvement.
** PLEASE ENSURE THAT YOU ALWAYS REVIEW A REPEAT LODGEMENT
AND CANCEL WHERE APPROPRIATE **
For more information click HERE
Above are genuine examples of floorplans that we have received for audit. They are by no means the worst floorplans they we’ve received, but you can easily make so much more from your floorplans.
The zPlan floor planning software has now joined the ranks of the Quidos family. zPlan is designed with assessors in mind; its intuitive interface makes it quick and easy to produce quality floorplans for your clients. Coupled with our CPD-certified floorplan training, you’ll be producing floorplans in no time at all.
Offering monthly packages from £24.99+VAT for up to 40 floor plans, zPlan has the same great features as other floor plan training software at a much cheaper price.
Not only can plans be exported as flat 2D plans, but just one click and product a 3D layout of the dwelling for your clients at no extra cost. Add furniture, fixtures and fittings to make a plan which really stands out above the rest.
For more information click HERE
Energy Assessors, particularly DEAs, have a misconception that the lodgement of a new EPC will overwrite a lodgement on the EPC Register. Whilst the newest EPC will be the first to be downloaded, there is a way to view the entire lodgement history for a property, meaning that you can see all of the previous EPCs.
For more details please click HERE
We continuing to note a high number of EPC cancellations coming through where the incorrect dwelling address has been input. Once the draft EPC has been created, iQ-Energy will return to the first page of the report which shows the input dwelling address. Please ensure that you are double-checking this address to be correct to prevent having to pay for a relodgement.
Especially to those assessors using iQMobile, it makes it less likely that we include functionality to lodge directly from the app if assessors are unable to correctly select the address from the dropdown.
Following a recent EASOB meeting, MCHLG wanted to re-emphasise the requirement for incorrect lodgements to be cancelled from the Central Register. When we process cancellation requests, we have noted that some assessors are still uncertain as to the circumstances when an EPC should be cancelled.
An EPC should only be cancelled if it is defective or incorrect. This might be following a surveillance auditing failure, the homeowner providing additional documentary evidence which would change the EPC, or another issue which might result in the certificate being incorrect, such as the wrong address.
More info HERE
In the technical support office, we occasionally get calls from homeowners wanting a better understanding of their EPC and the SAP score it has received. This should be something that all DEAs should be able to do as a matter of course, however we appreciate that it might have been a while since you first learned all this information when you initially qualified.
We have created a new CPD module which looks at the specifics of a domestic EPC, from the calculation engine to the descriptions and star ratings, to help assessors be able to fully understand and explain EPCs to their clients. This CPD module is also a great resource for estate agents and lettings companies, so consider prompting this module to them in order to ensure that tenants and prospective homeowners are getting the most accurate information about the energy performance of the dwelling.
This one-hour certified CPD module can be found HERE
Following a recent insurance claim, the Quidos Head of Compliance has requested that DEAs be reminded that RdSAP assessments should be non-invasive survey. This means that assessors should not be doing anything on site which would affect the in-situ conditions of elements, such as unscrewing boiler panels, lifting loft boards, drilling walls, etc.
If a homeowner wishes to undertake invasive works to enable measurement or the collection of data relating to the thermal elements of the dwelling, this is their prerogative, but should never be undertaken by the DEA themselves.
Cancellations are an important part of managing your reports and ensuring the data consistency of the EPC Registers.
So why should you cancel them?
Even if the report is superseded by a new version, it will still be accessible and live on the Register.
Also, if a re-lodgement is completed in the same month, it is likely that the original report could still be called for audit.
Reports can only be cancelled from the Central Registers if they are to be replaced by a valid certificate; in terms of domestic dwellings, this replacement report can be either RdSAP or full SAP.
Assessors absolutely cannot cancel a report because the client has refused to pay. An EPC is a legal document and cannot be used as collateral in a contractual dispute between you and the vendor.
Cancellations should in processed through iQ-Energy, however if this function does not work, or you are cancelling an AIRS report, please send the RRN to the Quidos Support log with your reasons for cancellation, and this can be processed.
Within the QA department, we have investigated a number of occurrences of stock image usage over the past few months.
We have put together the following guidance on how we investigate stock image usage, as well as explain the ultimate cost to your business they can be.
November 2017 Technical Bulletin
January 2018 Technical Bulletin
February 2018 Technical Bulletin
March 2018 Technical Bulletin
June 2018 Technical Bulletin
August 2018 Technical Bulletin
October 2018 Technical Bulletin
November 2018 Technical Bulletin
December 2018 Technical Bulletin
January 2019 Technical Bulletin
February 2019 Technical Bulletin
March 2019 Technical Bulletin