Helpful information

A Polite Notice – All assessors

We would like to remind assessors that any lack of professionalism whilst using Quidos Technical Support, or Quality Assurance, will not be tolerated.

The use of bad or threatening language will result in Technical Support being withdrawn from the assessor in question.

Any members found not to be ‘Fit and Proper’ to be an Energy Assessor will have their membership revoked.

Quidos Christmas hours

Due to the Christmas break, the Quidos offices will be closed from:

Thursday 22nd December 2016 until Monday 2nd January 2017.

The office will be open as usual from Tuesday 3rd January 2017.

All technical support queries should be directed to the Quidos Support Log: or email

Our support team will be checking this throughout the Christmas period to ensure that assessors’ queries are answered.

All auditing deadlines will be adjusted for the Christmas Bank Holiday days – more details will be sent nearer the time.

Convention clarification

Following a meeting of the RdSAP Convention Group, an acceptable definition for multi-foil insulation has been discussed to aid assessors using Convention 3.07.

Multi-foil insulation shall be defined as: “multi-layered insulation which contains at least three layers of foil-type material”. 

It has been drawn to our attention that some training from other accreditation schemes had suggested that Kingspan-type insulation is a multi-foil, but this should be considered as foam, and input in line with Convention 3.07.

Convention in focus

The Convention in Focus of this Technical Bulletin will look at Convention 3.04 as well as Convention 3.07.

We frequently receive technical queries about these and this guide should help to outline how to use the Convention appropriately.


QA Standards for NDEAs – NDEPC, DEC, ACR Assessors

The QA Standards for NDEAs document is now ready and is available for assessors to view with your iQ-Energy portal.

This document is important as it contains the minimum evidence requirements for each Non-Domestic stream (excluding ND L5). You can review these individual requirements below, as well as the full Standards.


NDEPC Evidence

DEC Evidence

ACR Evidence


Why You Should Always Put Through a Cancellation – All Assessors

Cancellations are an important part of managing your reports and ensuring the data consistency of the EPC Registers.

So why should you cancel them?

Even if the report is superseded by a new version, it will still be accessible and live on the Register.

Also, if a re-lodgement is completed in the same month, it is likely that the original report could still be called for audit.

Reports can only be cancelled from the Central Registers if they are to be replaced by a valid certificate; in terms of domestic dwellings, this replacement report can be either RdSAP or full SAP.

Assessors absolutely cannot cancel a report because the client has refused to pay. An EPC is a legal document and cannot be used as collateral in a contractual dispute between you and the vendor.

Cancellations should in processed through iQ-Energy, however if this function does not work, or you are cancelling an AIRS report, please send the RRN to the Quidos Support log with your reasons for cancellation, and this can be processed.

Non-Domestic Assessment Level – NDEA EPC L3/4/5

We have produced the following technical help sheet to aid Non-Domestic assessors in deciding which assessment level a building should follow.

This information has been extracted from the Non-Domestic EPC Conventions and should be a handy guide to make a decision about the buildings you might encounter. NDTS001: WHAT ASSESSMENT LEVEL?

Changes to iQ Energy outbound emails

Over the next few weeks, we will be making some changes to the emails which are sent from iQ-Energy, specifically those relating to QA requests and feedback.

The biggest change will be to the email to notify assessors of their audit result. This will simply note that the audit has been completed and requests that the assessor review the attached feedback form to see whether it has passed or failed.

This enables assessors to actively review all the feedback provided to them, irrespective of the audit result.

Stock Images – All Assessors

Within the QA department, we have investigated a number of occurrences of stock image usage over the past few months.

We have put together the following guidance on how we investigate stock image usage, as well as explain the ultimate cost to your business they can be.


ECO Scoring Tool (Heating Systems) – DEA/ECO Installers

The ECO Scoring tool is a great function that we make available to our users, however, we get many queries about what the correct measure entries should be, particularly for the heating system.

Our Technical Help sheet TS004 outlines all of the heating options with the ECO Scoring tool, with the measure name and what they actually mean.


New RdSAP Conventions – DEAs

The newest set of RdSAP Conventions (version 9) has been released and will be in use from 1st October 2016. The updates amend some of the Convention wording, as well as clarify any grey areas.

To aid assessors, we have produced a mandatory learning module that appears in your iQ-Energy Control Panel. PowerPoint or the PowerPoint Viewer will be needed to view this, however it also works in Google Slides.

Whilst not considered as CPD, all assessors are requested to complete the module and mark it as completed. It is your best interests to complete the module as it will directly impact on any future QA checks. A quiz is also be available to check your learning.

The new Conventions must be used for all lodgements from 1st October 2016. Until that date, the current version will be used for QA purposes and must be used for all lodgements.

The Conventions are applicable to all DEAs, irrespective of national region.

Download an additional copy of the learning module HERE

Take the new conventions quiz HERE

Download your copy of the conventions HERE

Accessible versions are available on request.

Convention in Focus – DEAs

The Convention in Focus of this Technical Bulletin is Convention 2.08 – Whole dwelling or building part within a roof.

We frequently receive technical queries about this scenario and this guide should help to outline how to use the Convention appropriately.

Download convention in focus: Convention 2.08 HERE

Mobile App (Apple/Android) – DEAs

Over the last couple of months, we have really appreciated the feedback from DEAs about issues with the mobile app, particularly for Apple devices.

We have been able to resolve a number of these issues, as well as introduce new functionality.

Over the next month, we will be releasing an updated user guide for the iPad app, as well as a new app update introducing addenda and hard to treat cavity functionality.

Please ensure that you keep your software up-to-date (iOS, Android), and regularly back-up your data to prevent the app from crashing.