Description
DEA Business Practices
This 1 hour online CPD module gives an overview of some of the business practices that domestic energy assessors are required to have in order operate effectively within the industry. Whilst most of the CPD modules produced by Quidos focus on technical aspects this module looks and these business practices and their importance.
Firstly the DEA Business Practices looks at how assessors should interact with customers before going on to look at how data can be organised and how complaints can be handled. The module then finishes with a look at how assessors can navigate the financial aspects of the job and how further potential work opportunities can be obtained.
Completion of the online training will provide one hour’s worth of CPD towards an assessor’s annual requirement. The course is comprised of a presentation followed up by a short multiple choice quiz, which assessors will need to pass in order to obtain the certificate for the CPD. Upon completion of the module and successful undertaking of the quiz, a copy of the certificate will be provided to the assessors via the Quidos Training team.
The learning objectives (LOs) for the course are detailed below:
- How assessors should interact with customers
- How data can be organised and how complaints can be handled
- How assessors can navigate the financial aspects of the job
- How further potential work opportunities can be obtained
A short quiz is located at the end of the module that will help you to test your understanding of DEA Business Practices.
Once you completed the quiz, you will be provided with a copy of your CPD certificate valid for 1 Hour CPD.
Completion of the DEA Business Practices training course will provide one hour’s worth of CPD towards an assessor’s annual requirement.
Please be advised that we set up online training modules for customers within the working hours of Monday-Thursday: 9am-5pm & Friday: 9am-4:30pm.
Please be aware, once purchased all training products and services are non-refundable.
